Data Security & Privacy
Your privacy and data security are our top priorities. We use industry-standard encryption and security measures to protect your personal and medical information.
Our Security Measures
Multiple layers of protection for your data
End-to-End Encryption
All data transmitted between your device and our servers is encrypted using industry-standard TLS 1.3 encryption protocols. Your information is protected both in transit and at rest.
HIPAA Compliance
We strictly adhere to HIPAA (Health Insurance Portability and Accountability Act) regulations and maintain compliance with all applicable healthcare data protection laws in India.
Access Controls
Multi-factor authentication and role-based access controls ensure that only authorized personnel can access your medical information. All access is logged and monitored.
Regular Security Audits
We conduct regular security assessments, penetration testing, and compliance audits to identify and address potential vulnerabilities proactively.
Secure Infrastructure
Our servers are hosted in secure, certified data centers with physical security measures, redundant backups, and disaster recovery protocols in place.
Data Minimization
We only collect and store the minimum amount of personal information necessary to provide our services. Unnecessary data is regularly purged according to our retention policies.
Our Privacy Practices
- Your medical records and personal information are never shared with third parties without your explicit consent
- All healthcare providers are bound by strict confidentiality agreements
- We comply with all applicable privacy laws including the Digital Personal Data Protection Act
- You have the right to access, correct, or delete your personal information at any time
- All data is stored securely with regular backups and disaster recovery procedures
- We use anonymized data for analytics and research purposes only
Your Privacy Rights
You have control over your personal information
Right to Access
You can request access to all personal and medical information we hold about you.
Right to Correction
You can request corrections to any inaccurate or incomplete information.
Right to Deletion
You can request deletion of your personal information, subject to legal and medical record retention requirements.
Right to Portability
You can request a copy of your data in a machine-readable format.
Important Information
Data Breach Protocol
In the unlikely event of a data breach, we have a comprehensive incident response plan. Affected users will be notified within 72 hours as required by law, and we will take immediate steps to mitigate any potential harm.
Third-Party Services
We may use trusted third-party service providers for certain functions (such as payment processing). These providers are contractually obligated to maintain the same level of security and privacy protection as we do.
Contact Us
If you have questions about our security practices or wish to exercise your privacy rights, please contact our Data Protection Officer at privacy@bestpsychiatrists.com.